Last Updated: 10/09/2026

At Uneeda Plumber (“we”, “us”, “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the New Zealand Privacy Act 2020 when you use our website (uneedaplumber.co.nz) or engage in our plumbing, gas fitting, drainage, and renovation services.

1. What Personal Information We Collect

We only collect personal information that is necessary to run our business and provide our services to you. This may include:

• Contact Information: Your name, email address, phone number, and billing/service address (e.g., when you request a quote or book a job).
• Service Details: Information about your property, plumbing history, and the specific services requested.
• Financial Information: Payment details, billing history, and transaction records.
• Website Data: Information about how you use our website, including your IP address, browser type, and device information, collected through cookies and similar technologies.

2. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you: When you fill out our “request a free quote” form, call our office at 06 323 3607, send us an email, or interact with our team in person.
• Automatically: When you browse our website, we may use cookies and third-party tools (such as Trustindex for our Google Reviews) that collect standard internet log information to help our website function effectively.
• From third parties: We may occasionally receive information about you from property managers, landlords, or primary contractors if they are booking our services on your behalf.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide quotes, schedule visits, and deliver our plumbing, gas fitting, and drainage services.
• To communicate with you regarding your appointments, invoices, or service follow-ups.
• To honour guarantees and warranties, including our Master Plumbers Guarantee.
• To process payments and manage our financial records.
• To improve our website, customer service, and marketing efforts.
• To comply with our health and safety obligations and other legal requirements.

4. Sharing Your Information

We do not sell or rent your personal information to anyone. We may share your information with trusted third parties only when necessary, including:

• Service Providers: Third-party software we use for business operations (e.g., scheduling software, invoicing platforms, or website hosting).
• Industry Bodies: Master Plumbers NZ, if required to facilitate the Master Plumbers Guarantee.
• Legal Authorities: If required by New Zealand law or to protect our legal rights, property, or safety.

5. Storing and Protecting Your Information

We take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We store your data securely in digital formats (using password-protected, reputable software systems) and, where applicable, in secure physical files at our Feilding office. We only keep your personal information for as long as we have a legitimate business need to do so or as required by New Zealand tax and business laws.

6. Cookies and Tracking

Our website uses cookies to improve user experience and ensure certain features (like our review widgets) work properly. You can choose to disable cookies through your browser settings, though this may affect how some parts of our website function.

7. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request a correction to your personal information if you believe it is inaccurate or out of date.

If you would like to exercise any of these rights, please contact us using the details below. We will respond to your request as quickly as possible.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please get in touch with us:

Uneeda Plumber

• Address: 32 Eyre Street, Feilding, New Zealand
• Phone: 06 323 3607
• Email: office@uneedaplumber.co.nz
• Office Hours: Monday to Friday, 8am to 4pm